For account, subscription, client, international route, billing, or refund issues, submit a ticket through the user panel. Your description, ticket status, and replies stay together for ongoing troubleshooting.
No contact details are shown unless confirmed in the official facts.
Currently Available
User Panel Tickets
Use this channel for account access, plan activation, subscription access, client imports, route connections, payment records, and refund questions. Your issue and replies remain in the panel, so you can add information later without repeating the background.
Response expectations: Tickets are handled in queue order after submission. The status and replies shown in the user panel are authoritative. If further troubleshooting is needed, support staff will request more information in the original ticket.
No public email address is provided in the current facts, so email is not an active support channel at this time. To avoid delivery failures or unofficial addresses, use a user panel ticket directly.
Response expectations: Because no receiving address has been published, no email response timeframe is provided. Email addresses not explicitly listed on this site should not be treated as official service contacts.
Account Not Published
Telegram
No public Telegram account is provided in the current facts, so this channel is not currently used for account, subscription, payment, or route support. Keep order and account details in user panel tickets.
Response expectations: Because no official account has been published, no Telegram response timeframe is provided. You will not be asked to continue on an unlisted account.
CHECKLIST
Information to Prepare Before Submitting a Ticket
The more specific your description, the easier it is to identify whether the issue involves your account, client, local network, or target route. Share reproducible details whenever possible instead of only writing “it does not work” or “it is slow.”
Account & Subscription Issues
Provide your registered username and specify whether the issue occurs during login, plan activation, subscription access, or traffic display.
If the issue concerns a plan, name your current plan and explain the difference between the status shown on the page and the status you expected.
For payment issues, provide the order details visible in the user panel. Do not include payment passwords or other sensitive credentials in a ticket.
Connection & Route Issues
State which platform you are using: Windows, macOS, iOS, Android, or Linux.
Include the error text shown by the client, the selected region and route type, and whether the issue is continuous or intermittent.
If only a specific website or AI tool is affected, name the target service and say whether ordinary web access works normally.
You may attach error screenshots after masking anything necessary. Subscription links, access tokens, and account passwords must not appear in screenshots.
Billing & Refund Issues
75VPN supports Alipay, WeChat Pay, and USDT. For billing questions, open a ticket from the relevant order and describe the issue. The refund commitment is a 30-day, no-questions-asked refund; handling follows the Terms of Service and ticket records.
No email address is required; you only need a username and password. Store your login details securely so you can access the user panel and view subscriptions, orders, and ticket replies.
Where can I get the client?
Client access for Windows, macOS, iOS, Android, and Linux is provided through the user panel. After signing in, open the download page to get the 75VPN client and subscription; static installers are not provided through the contact page.
Which resources should I check first for route issues?
Start with the servers page and filter by destination region and route type, including IEPL, relay, and direct routes. For first-time setup, read the quick-start guide and then import the subscription for your platform.
There is no device-count limit for simultaneous connections. If one device connects normally while others have issues, list each platform and its symptoms in the ticket to help distinguish client configuration from route problems.
How can I verify that a contact account is official?
Rely on the information published on this contact page and in the user panel. No public email address or Telegram account is currently provided; handle account, subscription, billing, and route issues through a user panel ticket.